Here you’ll find answers to the most common questions about using the app, managing your profile, requesting a sub, and more.
Once you have onboarded with Tradewind Subs, you will be sent two emails — the first with your username and password, and the second with a guide on where to download the app, as well as a “how-to-use” video we’ve created to guide you every step of the way!
To update notifications, please adjust your settings through your device’s usual system settings, allowing TWFind access.
No! Although we have endeavoured to create an app that makes third-party staffing as seamless as possible, we understand that not all School Partners prefer to work this way. Should you prefer the more traditional email or phone route, we’re more than happy to work with your preference. We also have a desktop version of the app available for those who prefer it.
By clicking on your name in the top right-hand corner of the home screen, you’ll be taken to the ‘My Profile’ section of the app, where you can update all your contact details and personal information.
Yes. Each user should have their own login so that bookings and approvals can be tracked accurately. We can set up as many users at your school as you’d like.
Yes! There are two tiers of access: Admin Access and Booking-Only Access. Admin Access includes the ability to book subs, approve timesheets, and view past timesheets. Some School Partners prefer to allocate Booking-Only Access to allow staff to arrange their own external cover when required. If this setup would suit your school, we’d be happy to arrange access for all relevant staff.
If you ever have trouble logging in, simply email hello@twsubs.com, and one of our team members will reset your login details for you.
We take every step to ensure your school’s data is secure and that all information is handled responsibly and confidentially. For full details, please refer to our Privacy Policy.
Click the “Request a Tradewind Sub” icon on your home page. This will take you to the booking page, where you can fill in the necessary details to ensure Tradewind Subs finds the most suitable Educator for your vacancy.
Once the request form is completed and submitted, the Tradewind Subs team will receive the details and work on filling your request as soon as possible. When filled, the booking will appear in your “My Day at a Glance” section, where you can view all current and upcoming bookings for your school.
As soon as the booking is received, we’ll reach out to let you know that we’re working on it, and once confirmed, you’ll receive a booking confirmation including the Educator’s compliance details.
At present, the app shows all filled bookings. However, we are working on an update that will also show pending (unfilled) bookings. Please bear with us! Rest assured that the Tradewind Subs team will work to fill your requests as soon as possible, and they will appear in your “Day at a Glance” quickly.
You sure can! If there are Tradewind Subs Educators you’ve met before and would prefer for a specific shift, simply enter their names into the free-text ‘Notes’ section. We’ll do our best to secure them for you! You can also use this section to share any additional information about the position or class to help us find the most suitable Educator possible.
Not at present. However, we understand that requests and needs can change. If you ever need to make changes, please email the Tradewind Subs team at hello@twsubs.com to inform us.
There sure is! We pride ourselves on the quality of our Educators. For each shift, you can score their suitability for your campus. Any Educators you rate as Excellent or Very Good will be added to your list of “Top Candidates,” which can be found in “My Day at a Glance.” You can easily request these preferred Educators for future bookings.
If an Educator has not met your expectations, we’ll follow up directly with them. Our goal is to ensure this rarely happens — but we also appreciate that not every Educator is the right fit for every campus. Your feedback helps us improve matching, training, and professional development, so please complete it whenever possible!
There’s no cut-off time to request a sub. As soon as the team receives a late request, we’ll work to fill it as quickly as possible and update you on who will be coming to your campus.
You can use the ‘Request a Tradewind Sub’ booking form to request both daily and long-term subs. However, we understand that longer-term placements may require additional details beyond what the ‘Notes’ section allows. If you’d like to discuss your requirements in more detail, please reach out to your Tradewind Subs Consultant directly or email hello@twsubs.com with the specifics.
On the home screen, click into the ‘Timesheets’ section of the app. All users with admin access will be able to view pending timesheets for Educators on your campus that need approval.
You can use the “Reject” button and notes section to highlight any details that are incorrect or need clarification before approval.
Educators will submit their timesheets at the end of each shift. We ask that you please approve timesheets by the end of the day on Monday for the previous week.
We understand that school life can, and should, take precedence, so if you’re ever unable to approve on time, the team will reach out to assist with the approval process.
If you have any questions about our TW Find app, don't hesitate to reach out.
Our office hours are Monday to Friday, from 7am to 5:30pm, and our phone lines are available during these times.
Tel: 323 408 8333
For less urgent enquiries or if you prefer email, please complete the form on this page to contact our office.
